Case Study: Utility Site Location Company

Big Fish > Case Study: Utility Site Location Company
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“Our work progress increased 45% after implementing the mobile app that Big Fish Digital created for us. Imagine if you found the perfect fitting shoe. Now imagine if those shoes made you run TEN TIMES faster. That’s my experience with Big Fish Digital and we are overwhelming happy with all they have done!”

Laurence Johnson, Owner, PinPoint Underground

A utility site location company, specializing in protecting underground facilities from damage during construction and excavation work, uses a mobile app in the field to give their customers real-time access to detailed project information.

Our client’s commercial construction and public utility customers are on tight schedules and count on our client’s field team to provide accurate and fast placement of markers to identify the exact location of buried utilities.

This prevents service disruption during digging, allowing projects to proceed on time and on budget.

Over fifty customers, including municipal water and sewer companies serving over 1.8 million residents, trust our client to help keep their projects up and running.

The Opportunity

Collecting key construction site information and uploading it to our client’s servers was a time consuming manual task for their field team.

Plus, the labor-intensive process brought risk of errors or omissions.

Our client wanted to improve communications with both their customers, and field teams, increasing the speed of getting the correct information into the hands of the people who needed it – fast.

What Makes it Smarter

The team at Big Fish Digital achieved this company’s vision of a very easy-to-use solution to automatically collect key information, and upload it to the cloud.

Their field team now uses Android smartphones to seamlessly photograph construction sites, automatically tag all photos with important information and instantly upload this to their servers so it is available to their customers.

Big Fish Digital’s mobile app automates the process, allowing detailed, on demand customer access of every site visit made by our client. Their field team now gets more done in less time, while virtually eliminating errors.

Real Business Results

Our client’s field team productivity improved by 45% after implementing the app created for them by Big Fish Digital.

The result was increased production output of the field team, while boosting customer transparency by providing access to timely information for every site visit. An additional benefit for our client is the tremendous competitive advantage they now have.

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