Is a Custom Field Service App Really More Expensive than a SAAS Solution?

In your search for a field service management solution has your team ruled out (or not even considered) custom app development, on the assumption that it’s cost prohibitive?

Custom app development is by no means cheap. There is the initial cost to build version one of your app, and the ongoing costs of maintenance, support and feature enhancements.

But, is a custom-developed app really more costly than the pre-built SAAS solution your company is exploring? Maybe not.

If you have a large number of users, that pre-built software is also no small investment.

Let’s assume a monthly cost of $100 per user for the SAAS solution. If you have 100 users that’s $10,000 per month, plus any set up, support and training costs. If you have 300 users, that’s $30,000 per month, for as long as you use the software, plus any set up, support and training costs.

On the flip side, at Big Fish, our custom app development packages average $12,000 – $25,000 per month (and only while we’re in active development of your app), regardless of how many users you have. After version one of your app is complete we can continue building version two, or you’ll cycle into a maintenance plan that will lower your monthly costs even more.

If you have a large field team, that pre-built field service management solution may very well cost more than custom software development.

At Big Fish we offer monthly payment plans so your organization can have the same operating expense structure as the SAAS provider, rather than a single up-front capital expenditure that you might have expected with custom development.

All of that said, cost is not even the biggest benefit to choosing a custom-built app.

In fact, if you’re already spending four to five figures a month, cost will take the passenger seat to the fact that with a custom app, you get exactly what you want and need.

That’s right; no more compromising on important features and functionality because your SAAS provider doesn’t offer it.

You’ll put an end to excessive complexity and features that your team doesn’t even need, or use.

Plus, with a custom app:

  • Everything is hosted in the cloud, it’s not necessary to invest in costly IT infrastructure
  • You’ll have seemless integration with your existing systems and software….because a custom application is designed with your specific needs in mind.
  • Your company will have total control over new features. You decide which enhancements take priority, not your SAAS provider.

If your organization is exploring field service management solutions such as ServiceMax, Click Software, Microsoft or FieldAware ….. please also reach out to us, Big Fish, to discover how a custom-developed app can meet your needs.

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Sara @ Big Fish

Sara @ Big Fish

Sara MacQueen is the Founder and President at Big Fish - an app design, development and consulting studio in Tampa, Florida. She was named one of "25 Mobile Women to Watch" and has been interviewed by local and national media for her expertise in mobile technology and business.
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