Leader in Doorstep Trash Removal Creates Transparency with Real-Time Reporting.

Tampa-based WASTE AWAY® provides trash and recycling collection services to large multi-family apartment communities. They employ over 100 service reps who handle the work of nightly doorstep trash and recycling pickup at apartment communities across the country.

WASTE AWAY® needed a way to add accountability and transparency to their services.

“Managers of large residential complexes know that providing doorstep trash and recycling pickup is a top-rated amenity for prospective tenants,” explained WASTE AWAY CEO, Ron Walser. “But until now, resident managers had a hard time being sure that the job – which is done at night – was being done as contracted. Plus, when a tenant violated disposal rules, there was no way for management to prove their case.”

WASTE AWAY’s visionary CEO knew that if his service reps had a mobile app they could use it to track their work and send disposal violations to their clients.

Our client initially contracted with another local development company to build the mobile app. But after an unsatisfactory experience, WASTE AWAY’s CEO hired Big Fish to re-develop their software.

The service reps collect the trash and recycling, and can now take photos and notes of violations. The app generates a report that tells the resident manager the name of the rep, when they arrived and when they completed their tasks. It also sends time-stamped violation reports that include photos and descriptions of the violations, so tenants have no basis to dispute them.

Violation reports are sent in real time in PDF format to resident managers, enabling them to deliver the report to the tenant.

Big Fish designed the app, which is used at night, with a dark background to optimize readability for the service reps.