iPad App for Field Service Team Eliminates Paper Work Orders and Enables Teams to Communicate in Real-Time.
A field service company, with employees who travel to job sites in their territory, hires Big Fish to design an iPad app that will enable their teams to complete work orders digitally and communicate in real-time.
about the client
Our client, a field service company, has a team of over 50 field technicians that travel to job sites in their territory each day. A dispatch team at their head office manages job scheduling, creates work orders and takes calls from the field, and their customers, throughout the day.
At the beginning of each shift, our client’s field technicians travel to the office to pick up their stack of printed work orders. The work orders are filled out by hand, and returned to the office at the end of their shift.
These must be manually entered into their computer system and filed for years to come.
If a customer cancels or reschedules on the day of their service, the dispatch team calls the assigned field tech directly to convey the update.
It is a non-stop, inefficient process that frustrates their employees.
After an unsuccessful attempt to provide their field teams with laptops, the leadership team decided a mobile app would be far easier to carry, more reliable and faster to use.
The field service company contacted Big Fish. Our experience creating iOS and Android applications for field teams made us an ideal fit for this project.
Through our discovery process we recommended an iPad app rather than a smartphone app, to make viewing and filling out work orders easier for the field techs. We also uncovered additional uses for the app. This included push notification alerts from dispatch, integration with their parts management system and a task list.
We designed the iPad app to open into a map view of the technician’s jobs for the day. He or she can toggle between a map and list view to see their jobs at a glance.
Knowing the app needed room to grow, we centered the design around a visual navigation bar on the left side of the app. As new features are added, additional icons can be added.
The iPad app design is simple and intuitive, a trademark of Big Fish apps.